Polityka zwrotu kosztów

Privacy Policy

This Privacy Policy explains how Alarut.shop (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, place an order, or otherwise interact with our services (collectively, the “Services”). Our store is hosted using the Shopify platform, which provides the technology and infrastructure necessary for operating our online shop and processing transactions.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean data that identifies you directly or could reasonably be associated with you. This may include:

Contact information such as your name, billing address, shipping address, email address, and phone number.
Payment and transaction details including payment method information, billing details, and purchase history.
Account information such as login credentials, account preferences, and saved settings if you create an account.
Order and transaction activity including items you view, add to cart, purchase, return, or exchange.
Customer communications such as emails, messages, or support requests you send to us.
Technical and device information including your IP address, browser type, device identifiers, and connection data.
Usage information describing how you interact with our website, including navigation behavior and session activity.

Anonymous or aggregated information that cannot identify you personally is not considered personal information.

Sources of Information

We may collect personal information through several channels, including:

Information you provide directly when creating an account, placing an order, contacting us, or subscribing to communications.
Information collected automatically through cookies, analytics tools, and similar technologies when you browse our website.
Information received from service providers who support our store operations such as payment processors, shipping partners, and analytics providers.
Information obtained from marketing or business partners when permitted by applicable law.

How We Use Your Information

Your personal information may be used for the following purposes:

To process and fulfill orders, including payment processing, order confirmation, shipping, and returns.
To manage your account and remember preferences, wishlists, or saved details.
To communicate with you regarding your orders, inquiries, or customer support requests.
To improve our website functionality, user experience, and product offerings.
To provide product recommendations or personalized shopping experiences based on your activity.
To send promotional emails, marketing messages, or special offers if you have opted to receive them.
To detect and prevent fraudulent, illegal, or suspicious activity and protect the security of our Services.
To comply with legal obligations or respond to lawful requests from authorities.

Disclosure of Personal Information

We may share your information with third parties when necessary to operate our Services. These may include:

Service providers who help operate our website, process payments, manage logistics, analyze website performance, or provide technical support.
Shipping partners responsible for delivering your orders.
Marketing partners who help us provide relevant advertisements or promotions.
Professional advisors or authorities where disclosure is required by law or necessary to enforce our policies.
Business partners in connection with a merger, acquisition, restructuring, or other corporate transaction.

All third parties are expected to handle personal data responsibly and in accordance with applicable privacy laws.

Shopify Platform

Our online store is hosted on Shopify, which provides the e-commerce infrastructure that allows us to sell our products. When you interact with our store, some of your personal information may also be processed by Shopify to support payment processing, hosting services, analytics, and security features.

Shopify may process your data according to its own privacy practices. More information about how Shopify handles personal data can be found in Shopify’s consumer privacy documentation.

Third-Party Websites

Our website may include links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of these websites. When visiting such platforms, you should review their own privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for individuals below the legal age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that personal data from a minor has been collected without proper authorization, we will take steps to remove that information.

Data Security and Retention

We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

Personal information is retained only for as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of personal data where permitted by law.
The right to request a copy of your personal information in a portable format.
The right to object to certain types of data processing or request processing restrictions.
The right to withdraw consent where processing is based on consent.

If you wish to exercise any of these rights, you may contact us using the details below. We may request verification of your identity before processing certain requests.

International Data Transfers

Because our services operate online and rely on international service providers, your personal information may be processed or stored in countries outside your place of residence. When such transfers occur, appropriate safeguards are implemented to protect your information in accordance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updates occur, the revised policy will be published on this page and will take effect immediately upon posting.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

Owner: Judith Nakimera
Address: Cottaweg 45, 22117 Hamburg, Germany
Email: info@alarut.shop
Website: alarut.shop